Checks explained

Send the right documents and clear Slotvibe Casino KYC

Every licensed casino confirms who you are before your first withdrawal, and here it usually takes about 41 hours from a complete upload.

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Licensed & auditedGaming Control Board Curaçao OGL/2018/6611/654, audited by SIQ, iTech Labs and GLI

Six key answers

Verified before payout, not after

After six lines you will know who checks you, how long it takes and where to ask.

Who runs the check

Slotvibe Casino N.V.

Licence behind it

Gaming Control Board Curaçao, OGL/2018/6611/654

Typical wait

41 hours

When it is due

Before the first withdrawal, sometimes earlier

Questions go to

[email protected]

Minimum age

18+

Fewer re-uploads

Four files, one tidy set

Work through four uploads and you will know exactly what each one has to show.

Daylight over flash

Photograph your photo ID in daylight, on a flat surface, with all four corners inside the frame. Watch for glare across the portrait and cut-off edges.

Address matched first time

Send a proof of address showing your full name and the address you gave us, exactly as registered. App screenshots often cut off the header.

Which digits stay visible?

Cover the middle digits of the card number, first six and last four visible. A source of funds query is routine licence work, not an accusation.

One wait, no repeats

Check the verification inbox for the outcome and skip resending the same files, since duplicates only put you back in the queue. Our quote is 41 hours.

When the email lands

Papers that clear you first time

Reach for this list the moment the verification email lands, before you open the camera.

Photo ID

What it provesWho you are

Must showFace, full name, date of birth, unedited

Proof of address

What it provesWhere you live

Must showFull name, street address, recent issue

Payment card image

What it provesThe card you used

Must showCardholder name, first six and last four digits

What clears faster

When the check lands on your account

Four points where the licence makes us ask, so nothing takes you by surprise.

Why now, before my money?

Cash-out is the point the licence names, so the first request lands here; photo ID, a proof of address and your card image are wanted.

Show us the new card

Switch to a method we have not seen yet and we confirm it is yours, usually by a picture of that card or a matching statement.

Playing versus proving your age

Doubts about the 18+ rule bring a request for photo ID before play continues, and the account pauses until the birth date checks out.

Applying for a bigger limit

Ask for a higher deposit ceiling and we look at what you earn first, so a payslip or bank statement may be requested alongside ID.

Source of funds under the licence

Our licence from the Gaming Control Board Curaçao, number OGL/2018/6611/654, makes us trace where player money originates. Treat the request as standard bookkeeping against money laundering, not a suggestion that you did anything wrong.

Depending on your answers, one or two of these settle the question:

Recent bank statements
Payslips from your employer
Tax or income records
Sale or inheritance paperwork
Savings account history

Fix what bounced and move on

Name does not line up. A name spelled differently, or an address that moved since sign-up, breaks the match against your account record. Line up the spelling with your profile Update the address before resending

Send a recent bill instead. Address papers go stale quickly, and a bill issued months ago no longer proves where you live today. Pull a bill from the last three months Use a statement with your name on it

Was mine out of date? A passport or licence past its end date is void, so the check cannot lean on it. Renew first, then photograph Send the new document instead

Withdrawal still pending

Read this before you send documents

Straight answers, the same ones our team gives on live chat and by e-mail.

Why does Slotvibe want to know where my money comes from?+

Source of funds checks sit inside the anti-money-laundering duties that come with the Gaming Control Board Curaçao licence. Nothing about them suggests you have done anything wrong — players are asked routinely. Send what is requested and the review moves on.

Is my passport safe once I send it in?+

Yes. Files travel to us over 256-bit SSL encryption and are used only to confirm your identity, address and payment method. Write to [email protected] if you want to know what is held about you.

When will Slotvibe ask me for documents?+

At the latest before your first withdrawal leaves us. The check can also arrive earlier, at registration or at the first deposit, so keep your photo ID, proof of address and card image ready. Nothing is paid out until the review closes.

What happens if my proof of address gets rejected?+

You get a note explaining what was wrong, usually a blurry edge, a missing date or a name that differs from your account. A fresh copy of the same document type is normally enough. E-mail [email protected] and the review reopens.

How long does the verification take at Slotvibe?+

Our average turnaround is 41 hours from a complete submission. Missing pages and unreadable photos push it back, so send everything in one go. Chasing it on live chat gets you a status update rather than a shortcut.

Which regulator licensed Slotvibe Casino?+

The Gaming Control Board Curaçao licenses us under number OGL/2018/6611/654, held by Slotvibe Casino N.V. That licence is what makes the identity check a condition of your account. The minimum age to play here is 18.