Help in plain minutes

Contact Slotvibe Casino support today

Chat, e-mail or phone our team any hour, 24 hours a day, 7 days a week, and a person answers within minutes.

Get in touch Licensed in Curaçao since 2018

Paid today

538,163 NZ$

3,468 Playing now

Licensed & auditedGaming Control Board Curaçao OGL/2018/6611/654, audited by SIQ, iTech Labs and GLI

Fast payoutsAverage withdrawal in 11 minutes, up to NZ$38,000 per transaction

Data protection256-bit SSL encryption, BMM Testlabs dispute resolution

Slotvibe Casino contact

You need someone now, so pick a line

Once you have read this, you will know which line to take and how fast it answers.

Something went wrong mid-play

Chat suits a stuck deposit or a bonus that will not load, and an agent usually picks it up inside one minute, night or day.

Start chat

Can I email instead of chatting?

Post the details of a disputed withdrawal or a document question to [email protected] and expect a reply within about two hours, any day.

Write email

Telephone help

Ring +64 9 325 1062 (NZST) when a payment is hanging or you cannot get back into your account; most calls are answered in about two minutes.

Call support

You are not on your own

Read this if you are playing from New Zealand

After this table, you will know the local number, the licence behind the site and where to get help.

Reach us

NZ phone+64 9 325 1062

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Email[email protected]

Licence

RegulatorGaming Control Board Curaçao, OGL/2018/6611/654

Get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Gather your details before you pick a channel

Keep these five things nearby and the first reply can usually solve it.

Your registered e-mail address
Account username or player ID
Payment method and last transaction
Screenshots of the error or screen
Bonus name and date it was claimed

Six departments

Send it to the desk that handles it

Reading this saves you a bounce, because each question lands with the people who own it.

Account

General support and login help[email protected]

Document verification checks[email protected]

Money

Deposits, withdrawals, payments[email protected]

Other

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Waiting right now

Typical reply times, all hours NZST

Slotvibe Casino keeps a desk open at every hour, so your question lands with a person.

Live chat

Chat desk open24 hours a day, 7 days a week

Chat first reply1 minute

Clock used hereNZST

E-mail

Support e-mail[email protected]

E-mail reply2 hours

Phone

New Zealand phone+64 9 325 1062

Phone waiting time2 minutes

Who can help when play gets heavy?

Gambling harm is not something the casino can talk you through alone. The Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all work independently of Slotvibe Casino, and they treat every call as private.

Problem Gambling Foundation of New Zealand. Counselling, online sessions and community workshops for players and for the family members who share the worry.

Gambling Helpline New Zealand. A trained voice on the line, day or night, for anyone who wants to talk before things get worse.

Multi-Venue Exclusion Programme. One request that bars you from gambling venues across a whole region, arranged with your agreement.

Who runs this

You want to know whose name is on the licence

After this table you will know exactly which company answers for your money.

Company

Legal nameSlotvibe Casino N.V.

Company number659644 (Curaçao)

Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2018/6611/654

Written contact

Support e-mail[email protected]

Nothing is moving

Four steps from first answer to formal complaint

Slotvibe Casino handles complaints in writing, in order, so each stage has a date behind it.

Still going round in circles

Tell the agent what went wrong, in plain words, with timestamps and any screenshots. Keep the wording factual so it can be checked against your account history.

A trail you can point to

Ask for a reference number on the spot and note who replied. That reference lets the next person pick up the thread without you retelling the story.

Who reads it next?

If the answer misses the point, send the same reference to [email protected] and ask for a review. A senior handler takes it over from the first agent.

Send it to the Curaçao board

Take the written outcome and that reference to the Gaming Control Board Curaçao if you are still unhappy. They are the licensing authority that oversees the operator named above.

Help desk right now

Can support sort this out tonight?

These five answers cover what most New Zealand players ask before they contact us.

trustWhat if I cannot remember my login details?+

Give the team your full name and the email address you registered with, and nothing else. A password is never needed, and a genuine agent will never ask for it. Have your account number or the date of your last deposit handy if you can.

trustWhy should I care which regulator licenses this site?+

Slotvibe Casino N.V. holds licence OGL/2018/6611/654 from the Gaming Control Board Curaçao. That regulator oversees the games, the payouts and the way complaints are handled. The company number is 659644 and the registered address sits in Willemstad, Curaçao.

trustWhere do I get help on a public holiday?+

Support runs 24 hours a day, 7 days a week on New Zealand time, so a Sunday morning or a 3am question lands with a person. Live chat typically answers within one minute. Phone calls are picked up in about two minutes.

trustWhen does an account closure actually take effect?+

Closing your account is a single message to [email protected] or to an agent in chat, and it is actioned once your balance is settled. Requests made during business hours are normally processed the same day. You can open the account again later if you change your mind.

trustHow long does the document check take before I can withdraw?+

Count on about 41 hours for a document check, sometimes sooner if the images are sharp and unedited. Photo ID, proof of address and a payment card image are what the team reviews. You get an email the moment the check clears.